430 Reviews Found
Confirmed Service Customer
Joe went above and beyond and help me with some little issues I had with my car kept me informed as what was going on everybody there is just fantastic
Carol M.
LESTER
Business Response
Carol, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Hill Cadillac prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Confirmed Sales Customer
I have purchased many luxury vehicles over the years (Porsche, Lexus, Mercedes, etc), this dealership outdid them all. Friendly, informative, low pressure, went out of their way to welcome us to the Cadillac family
Glenn D.
MICKLETON
Business Response
We are glad you had such a wonderful experience with us and congratulations on your new Cadillac XT4. We hope you enjoy it and we appreciate your business very much. Sincerely, Hill Cadillac
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Confirmed Service Customer
Everyone is friendly, knowledgeable and helpful. Didn't have to wait long for the part to be installed. The facility was very clean.
Mario C.
DREXEL HILL
Business Response
Mario, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Elaine, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Hill Cadillac service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for leaving us this response!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
You guys changed and now the settings are off and I couldn't pass emissions test
Lee M.
PHILADELPHIA
Business Response
Thank you for your review. We apologize about the issue with your settings being changed. We will make sure this mistake does not happen again. Please contact us if we can be of any further assistance. Thank you again. Sincerely, Hill Cadillac
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Confirmed Service Customer
I had a tire mishap and hill was able to fit me in immediately and take care of the tire as well as maintenance items.
Marianne R.
SPRINGFIELD
Business Response
We appreciate your positive review about your recent experience with us. We sincerely value your business and look forward to your next visit!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hill Cadillac. We hope to see you soon.
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Confirmed Service Customer
From purchase to service is top rate! This is my third Cadillac. Keep it up! Thank you!!!
John C.
ASTON
Business Response
Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit.
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Confirmed Service Customer
My only issue was cost. The exhaust system separated from the engine in my 2009 SRX which required the replacement of 4 bolts. The labor was $1000.00 which seemed very excessive to me. The dealership said it was labor intensive. I believe the dealership. Given this, Cadillac / GMC must engineer their cars so the replacement of something as simple as bolts does not cost the customer $1000.00. Thank You
Francis W.
DREXEL HILL
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
The service people were great. It's the car that i am not happy with.
Stanton A.
MEDIA
Business Response
Hi, thank you for your positive review of Hill Cadillac. We are sorry to hear of your dissatisfaction with your vehicle and if we can be of any further assistance please let us know. Take care. Sincerely, Hill Cadillac
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Business Response
Hello, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care.
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Confirmed Service Customer
There is always great service, very accommodating, and kind.
Dianne S.
NEWTOWN SQUARE
Business Response
Hello, we are happy to hear you had such a positive experience with our team. We hope to be of service to you again in the future. Best wishes, Hill Cadillac
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Business Response
We appreciate your positive review about your recent experience with us. Thank you again for leaving us this response!
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Confirmed Service Customer
Just needed a battery. Service was fast. Personnel were great.
Dawn C.
OCALA
Business Response
Dawn, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Hill Cadillac prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Confirmed Service Customer
Always satisfied with how I am treated by everyone
Christian H.
PHILADELPHIA
Business Response
Christian, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Hill Cadillac. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
The work performed was great. Mark was who I dealt with in service and he was very nice and accommodating. I bought the Escalade from Hill directly and I couldn't get a loaner car for the day. I wad told loaners were for customers under warranty and I think that sucks after spending over $100k for the car. I bought my car from Land Rover and when it needs service the drop the loaner off to me, take my car for service and then bring it back. The vehicles were comparable in price and something for you to consider for the higher priced vehicles like the loaded up Escalade.
Ryan E.
MALVERN
Business Response
Thank you for your feedback. We absolutely strive to provide a professional service experience, so we are disappointed to hear that yours was not up to par. We will work on improving our services and if you would like to discuss things further please feel free to contact us at any time. Thank you again and have a great weekend. Sincerely, Hill Cadillac
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Confirmed Service Customer
The screen on my ATS was not operating properly. The service department quickly ordered a new one. The turnaround time was quick and my screen was replaced in a few days.
Daniel C.
NEWTOWN SQUARE
Business Response
Daniel, thank you for taking the time to write about your experience at our dealership. All of us at Hill Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Hill's staff is always pleasant and courteous. My only is was with the loaner vehicle. I was going to have my 24 year old son drop off my car and pick up the loaner for me. I was told he could not due to his age. When said I guess i would have to use another dealer I was basically told ok go ahead. I have never been offer the option of having my car picked up at my house which i know is available.
James N.
HOLMES
Business Response
Thank you for your review. We apologize about the problem with the loaner vehicle but it is a policy we can't change. We would be happy to discuss a service pick-up next time so please let us know. Thank you again. Sincerely, Hill Cadillac